Terms of Service
These Terms govern the use of Dafmelio Digital Hub's website, digital services, customer communication channels, WhatsApp services, automation services and related solutions.
1. Our Services
Dafmelio may provide website design and development, hosting, business email setup and activation, software and digital solutions, CRM and business automation, WhatsApp automation, AI-assisted solutions, IT products, digital consulting and support. Exact project scope, pricing, delivery and support may be defined separately in a quotation, proposal, invoice, agreement or written confirmation.
2. Customer Responsibilities
- Provide accurate project and contact information.
- Provide required content and approvals on time.
- Use the services lawfully and maintain authorised access to supplied accounts.
- Ensure supplied content does not unlawfully infringe third-party rights.
- Follow applicable third-party platform policies.
3. WhatsApp Automation
WhatsApp-related services may depend on the WhatsApp Business Platform and other third-party systems. Customers are responsible for obtaining appropriate permissions and consent for communications with their customers and complying with applicable messaging policies and laws.
4. Artificial Intelligence
Some services may include AI-assisted functionality for responses, classification, summaries, customer communications or workflows. AI output can contain errors and should be reviewed before use for important business decisions. AI output is not a substitute for regulated professional advice.
5. Third-Party Services
Solutions may integrate with independent hosting, cloud, messaging, domain, email, payment or AI providers. Availability of these services is subject to their own terms and operational conditions.
6. Fees and Payments
Fees, payment schedules and applicable taxes will be specified in the relevant quotation, invoice, proposal or agreement. Work may be paused for overdue agreed payments. Completed work, consumed third-party services, purchased licences or other non-recoverable costs may not be refundable unless otherwise agreed or required by law.
7. Project Changes
Work outside the originally agreed scope may require additional charges, development time or revised delivery dates.
8. Intellectual Property
Dafmelio retains its pre-existing tools, reusable components, frameworks, methodologies and intellectual property unless otherwise agreed in writing. Rights relating to customer-specific deliverables are determined by the relevant project agreement or proposal. Customers retain rights to materials they lawfully provide.
9. Acceptable Use
Services must not be used for unlawful, fraudulent, abusive, deceptive or unauthorised activity, including unlawful spam, malware distribution, unauthorised system access or abuse of third-party APIs.
10. Service Availability
We aim to provide reliable services but cannot guarantee uninterrupted operation. Maintenance, internet failures, third-party outages, API changes, security incidents or circumstances beyond reasonable control may affect availability.
11. Limitation of Liability
To the extent permitted by applicable law, Dafmelio is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control, including third-party outages or customer misuse. Nothing in these Terms excludes liability that cannot legally be excluded.
12. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable requirements.
13. Suspension or Termination
Access may be restricted or terminated for overdue payments, misuse, security threats, platform-policy violations or where continued service would violate applicable law.
14. Changes to These Terms
We may update these Terms as our services, technology or legal requirements evolve. Updated Terms will be published on our website.
15. Governing Law
These Terms are governed by applicable laws of India. Any dispute is subject to applicable law and any jurisdiction agreed in a relevant customer agreement.
16. Contact
Dafmelio Digital Hub
Website: dafmelio.com
Email: sales@dafmelio.com
Phone / WhatsApp: +91 81223 30344