Privacy Policy
Dafmelio Digital Hub (“Dafmelio”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we may collect, use, store and protect information when you use our website, digital services, WhatsApp communications, customer support channels and related business services.
1. Information We May Collect
- Name, mobile/WhatsApp number and email address
- Company or business name and location where relevant
- Product or service requirements, enquiry details and information voluntarily provided by you
- WhatsApp messages and customer-support conversation history
- Lead, follow-up and service-related information
- Website/device information such as browser, device and IP-related data where applicable
2. How We Use Information
We may use information to respond to enquiries, provide products or services, manage customer relationships and leads, provide support, schedule follow-ups, send service communications, operate WhatsApp automation and AI-assisted interactions, improve our services, maintain security, and meet applicable legal requirements.
3. WhatsApp Communications
When you communicate with Dafmelio through WhatsApp, your WhatsApp number, messages, enquiries and related conversation information may be received and processed by our systems. We may use WhatsApp Business Platform services and related technology providers to facilitate these communications.
Automated systems may categorize enquiries, create or update CRM records, schedule follow-ups or route conversations to an appropriate team member. Promotional communications will be managed subject to applicable requirements and user preferences.
4. AI-Assisted and Automated Communications
Some communications may be handled or assisted by artificial intelligence or automated systems. These systems may help understand enquiries, generate responses, answer frequently asked questions, identify requirements, collect information voluntarily supplied during a conversation, qualify leads, update CRM records and route conversations to human representatives.
AI-generated responses may not always be complete or error-free. Users may request human assistance where appropriate. Dafmelio does not intend to use customer conversations to independently train public AI models unless separately disclosed and permitted.
5. CRM and Lead Information
Information supplied during an enquiry may be stored in our customer relationship management systems, including contact details, requirements, lead status, follow-up dates, assigned representatives, conversation history and relevant notes.
6. Service Providers
We may use trusted providers for website/application hosting, cloud databases, WhatsApp communications, artificial intelligence, email, analytics, security and infrastructure. Information may be processed by these providers as necessary to provide their services and subject to applicable safeguards and terms.
7. Data Security
We use reasonable technical and organisational measures designed to protect personal information, which may include authentication, role-based access, HTTPS, restricted administrative access, secure handling of API credentials and security logging. No internet-based system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the relevant business or service purpose, legal obligations, dispute resolution, security or other lawful requirements. Information no longer required may be deleted or anonymised where appropriate.
9. Your Choices and Rights
Subject to applicable law, you may request access to information we maintain about you, correction or updating of inaccurate information, deletion of eligible information, withdrawal of consent where applicable, or cessation of certain marketing communications.
10. Marketing and Opt-Out
Where applicable, users may opt out of promotional communications. For WhatsApp, you may reply STOP or otherwise clearly request that promotional messages stop. Service-related or legally required communications may still be sent where appropriate.
11. Cookies and Website Technologies
Our website may use cookies or similar technologies for functionality, security, analytics or improving user experience. Appropriate notices or choices may be provided where required.
12. Children's Privacy
Our services are primarily intended for businesses and general customers and are not specifically designed for children. We do not knowingly seek children's personal information for marketing purposes.
13. External Services and Links
Third-party websites or services linked from our website are governed by their own privacy practices.
14. Changes to This Policy
We may update this policy as our services, technology or legal requirements change. The latest version will be published on our website.
15. Contact Us
Dafmelio Digital Hub
Website: dafmelio.com
Email: sales@dafmelio.com
Phone / WhatsApp: +91 81223 30344
We may reasonably verify your identity before processing a privacy or deletion request.